To complement the on-site service Brad provides to you, Remote Assist allows for quick and easy help to be provided remotely without the need for a visit to your home or business. After you have submitted a support request, Remote assist allows for you to securely share your computer screen with Brad to assist in resolving problems. It’s Safe, It’s Secure Remote assist is handy for those quick 5 minute fixes that generally would not justify the time or cost of an on-site visit. Brad only has access to your computer remotely after your express approval – remote assist requires you to turn it on and is valid for one-time use – after Brad disconnects or you close it, any future remote access needs to be re-approved by you. It’s Safe, It’s Secure.
In most cases, when remote assist is to be used, Brad will email you a link to join a remote assist session or Provide you with a session code. In some cases, you may not be able to access your email, and you will manually need to join a remote support session.
How to Manually Join a Remote Assist Session.
To manually join a remote assist session with Brad
- Visit https://join.zoho.com (opens an external website in a new window).
- Enter the session code provided by Brad while you are speaking to him on the phone.
